State Farm® Insurance Agent Michelle Benson-Dumas
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Madinah Deloatch
September 28, 2024
"Dana is a marvelous representative thankful for her help"
"Thank you for leaving Dana a review! We love her service! She is the best!"
C S
September 18, 2024
"My only experience with State Farm and my last. When we bought our house we advised the agent we would be replacing the roof ASAP due to its age. A few weeks later we get a mysterious check. 2 weeks (yes 2 weeks) after that: an actual cancellation letter. (Edited for clarity: State Farm had cancelled our policy beginning of August when the issued the mysterious check -effective August 29th, but didn’t notify us properly with a proper letter until 2 weeks after sending that check. WE never cancelled the policy.) When we called the office we were advised we could send proof of replacement before the 29th but it would be 7-10 days before we received a response from underwriting. We sent that proof the 20th. The day our roof was replaced (the 28th) we were told they couldn’t take the contract we signed because ‘it could be fraudulent’….. or underwriting could, you know…. check the license number and call the company?!? Apparently pictures of the trailer with our literal roof repair happening was not enough either. I do not understand why anyone would think of State Farm as a good neighbor. (Edit again: I did not bother sending pictures after the 29th because State Farm had already ended our policy and we didn’t have another 7-10 days for underwriting to decide if my pictures of our new roof were good enough to satisfy their very high ‘potentially fraudulent’ criteria.)"
"Unfortunately, I apologize you feel that you didn't get the good neighbor service and for the inconvenience. However, we never received the pictures of the front and back of the new roof. On the 28th we received pictures of a truck with supplies on it. The initial refund was for the policy you cancelled. If you want to call the office, it will be my pleasure to explain to you to again about the roof and refund. Thank you."
Curtis Phillips
September 13, 2024
"Dana Was Very Welcoming and Patient with My Process, Also She Gave Me More Information On More Services I Appreciate Her Glad She's On The Team!!😁😁😁"
"Thank you Curtis for leaving a review! Dana takes pride in educating our clients and providing great service. "
Stephanie Monroe
August 28, 2024
"Dana was super duper patient and helpful! I switched my homeowners and car insurance because I was very unhappy with my previous insurers (Geico and Travelers). Thank you Michelle Benson-Dumas State Farm fellow Lake Taylor Titan your company has provided great insurance coverage!"
"Thank you Stephanie for contacting my agency. I am happy Dana was able to provide you with great service and rates. Definitely a Titan for life! Take care of yourself."
Deja Lankford
August 27, 2024
"Thank you Dana for your explanation on everything. I was frustrated and she was able to provide clarification."
"Thank you Deja for leaving Dana a compliment. She definitely has a way of bringing clarity to what can be a little confusion,"
Kiana Murray
August 27, 2024
"Dana was such a privilege to speak to and made the process very easy. Thank you for your time."
"Kiana thank you for leaving Dana a review. She definitely picks up our phone with a smile and always eager to help. "
Tajah Ruff
July 17, 2024
"Dana was super helpful I appreciate her so much thank you girly for everything."
"Thank you Tajah for leaving a review. Dana is very knowledgeable and helpful with our clients. Glad she was able to assist you."
Kawanna Hunt
July 16, 2024
""Excellent customer service I’ve been looking for a company for two months no luck but Michelle Was so helpful and kind Thank you."
"Thank you Kawanna Hunt for leaving us a 5 star review."
Nicole Butts
July 3, 2024
"Michelle Benson-Dumas-State Farm agency and her team are the best! Just give them a call if you don't believe me. I'll give them 10 stars for what they just quoted me with my car and life insurance policy. Thank you team!"
"Thank you Nicole for taking the time to leave a review. We look forward to servicing your auto and life insurance."
Dominic Harrell
July 3, 2024
"To whom it may concern Ms. Dana was extremely helpful in a short period of time as it pertains to me getting insurance coverage for my vehicle. Very patient, friendly aura as well..."
"Dominic thank you for taking the time to leave a review. Dana is an asset to the office and very patient and helpful with clients obtaining auto insurance."
Keith Thornton
June 28, 2024
"I went into the office for a policy review, and I was very pleased with the general courtesy that i was shown. The staff was very knowledgeable and provided great insight on my current policy and detailed information on any potential needs going forward."
"Thank you for taking the time to leave us a review. We try to make sure we meet with our clients annually to review your policy and provide you with information to save you money, protect your family and assets. Thank you for finding value in our process. "
Courtney Armistead
June 27, 2024
"I had the pleasure of speaking with Dana at Michelle Benson-Dumas - Agency. She is very professional and really went above and beyond to help. Thank you for everything, she's definitely the one to contact!"
"Thank you for leaving Dana and our agency a review. It's important to her and the agency that we exceed expectations."
pearl ashby
June 26, 2024
"Michelle is absolutely amazing 🤩"
"Thank you for taking the time to leave us a 5-star review. "
Erica Granby-Thornton
June 26, 2024
"My aunt wanted to switch insurance companies but did not know where to Star. I recommended State Farm. We called Michelle Benson- Dumas office and was net with nothing but kindness, professionalism and an overall good experience with this office. Dana provided us with multiple quotes to make it easier for us to choose the policy that works best for us. Thank you"
"Thank you Erica for recommending your Aunt to our office. I’m glad that Dana was able to exceed your service expectations. We value her as a team member. We appreciate clients like you and your family. "
shawnell garfield
June 20, 2024
"The insurance agent Charlene at the State Farm Michelle Benson-Dumas office was exceptional. She was patient with my husband and I and when one office said “no”… she made it happen. I’m smiling from ear to ear because there is still people who care. Thank you to everyone at this office!!"
"Thank you for taking the time to leave a review. The agency is grateful to have Charlene. She strives to provide exceptional service. "
Horse With No Name
May 9, 2024
"I just had the pleasure of speaking with STATE FARM® INSURANCE AGENT Dana, with Michelle Benson-Dumas team. She was a real pleasure to interact with and a fantastic agent who was able to find the right auto policy for me, saving me a considerable amount of money and giving me better coverage in the process. I highly recommend her and State Farm. Keep up the good job guys! 👍"
"Thank you for taking the time to leave a review. We really enjoyed working with you and appreciate your business."
Bryan Ebron
April 26, 2024
"I have been insured with State Farm maybe 2012-2013, and I feel like I chose the right insurance company. The agents make me feel as if I was interacting with friends and family. Sherry, Jarrell, and Charlene are very knowledgeable and outgoing. In enjoy their conversation and energy. I would recommend any one to Michelle Bensons State Farm. I was just assisted by Dana, who was very helpful and polite. Her professionalism is second to none. I'm always pleased when speaking with representatives. Dana, Jerelle, Charlene and Michelle."
"Thank you Mr. Ebron for leaving a review. I remember meeting you 8 years ago and it's has been a pleasant experience ever since. Thank you for your business."
Susan Lee
April 6, 2024
"Always, courteous, professional, prompt and willing to go over and beyond. Love my State Farm Group!"
"Thank you Mrs. Lee for the kind words. We appreciate clients like you who make our job easy. "
Robert MacNeish
April 4, 2024
"Michelle Benson and all of her Associates, Jorelle, Charlene, and Dana are Awesome! They are always responsive and I truly feel they are looking out for me whenever I need a new or different product."
"Thank you Robert for taking the time to leave us a review. The team work hard to be prompt and knowledgeable of the products so when you need us we can give you that Good Neighbor service."
Rachael Cullen
March 29, 2024
"So helpful and kind!"
"Thank you Rachael for leaving us a review. We really aim to be helpful and professional at all times. "
Loveasia Grant
March 29, 2024
"Excellent customer service. Very knowledgeable people."
"Hello Loveasia. Thank you for leaving us a review. We pride ourselves on providing excellent customer service and being knowledgeable about State Farm products."
robert smith
March 26, 2024
"Easy access to all agent and affiliates all are so professional Happy new years to the whole team especially Michelle 👌 super supportive ❤️"
"Thank you Robert for taking the time to leave us a review. We are here to support and service all your insurance needs."
DL Williams
March 19, 2024
"Great customer service. Love the care they give with each and every call."
"Thank you for taking the time to leave a review. We really take pride in the service we provide to all our clients. "
gerald hamner
March 15, 2024
"Great service thanks to Charlene"
"Thank you Mr. Hamner for leaving a review for Charlene. She is provides excellent service."
Jordan Contreras
March 8, 2024
"Super friendly staff. They helped me when no one else would. They answered any questions big or small. I highly recommend giving them a try! Best customer service I’ve had with any insurance company."
"Thank you Jordan for kindly leaving us a review. We take pride in our customer service and assisting our clients with all their questions and insurance needs."