State Farm® Insurance Agent Michelle Benson-Dumas
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rashon Hurst
October 30, 2026
5
out of
5
rating by Rashon Hurst
"The service is always professional and they are easy to reach. Charlene was able to bundle my auto and renters insurance and give me a budget friendly rate!"
We responded:
"Thank you Rashon for taking the time to leave a review. Charlene really try to make sure she's giving our clients the best deal by combining the auto and renters."
Samm Bennett
October 30, 2026
5
out of
5
rating by Samm Bennett
"Very professional and quick! Thank you very much"
We responded:
"Samm, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Chesapeake. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Michelle Benson-Dumas and Team "
Jaboreus Costict
October 30, 2026
5
out of
5
rating by Jaboreus Costict
"Charlene hurst has been amazing! She made the process of getting my life insurance and Personal Articles Policy simple and stress-free. She’s professional, knowledgeable, and always willing to help. Great customer service, and I highly recommend her to anyone looking for insurance!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chesapeake to know you had such a great experience with us. "
Arliss Williams
October 29, 2026
5
out of
5
rating by Arliss Williams
"Amazing work. Love working with you thank you so much.. LIKE A GOOD NEIGHBOR"
We responded:
"Arliss, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Anthony Brooks
October 29, 2026
5
out of
5
rating by Anthony Brooks
"Great customer service. She was very nice and respectable."
We responded:
"Anthony, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Chesapeake. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Michelle Benson-Dumas and Team "
Najee Mcallister
October 29, 2026
5
out of
5
rating by Najee Mcallister
"Great customer service very helpful and professional thank you sooooo much"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chesapeake to know you had such a great experience with us. "
Kalique Lawrence
October 29, 2026
5
out of
5
rating by Kalique Lawrence
"Michelle was knowledgeable about this, she went above and beyond to make sure I got the best price ."
We responded:
"Kalique, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Chesapeake insurance team! - Your State Farm Agent, Michelle Benson-Dumas "
JERMAINE BRUCE
October 9, 2026
5
out of
5
rating by JERMAINE BRUCE
"⭐⭐⭐⭐⭐
Excellent customer service and a truly professional experience! Michelle Benson-Dumas and her State Farm team demonstrate what it means to genuinely value their customers.
What impressed me most was that I called literally ONE MINUTE before closing, and not only did someone answer the phone, but they took the time to address my service needs without making me feel rushed or like I was inconveniencing them. That level of dedication and professionalism speaks volumes about how this agency treats its customers.
It’s refreshing to experience customer service where people genuinely care about helping you rather than simply watching the clock. The willingness to go that extra mile, even at the very end of the business day, makes a lasting impression.
I highly recommend Michelle Benson-Dumas State Farm to anyone looking for an insurance agency that values its customers, delivers dependable service, and understands that great customer care is about more than just selling policies.
Five stars well deserved! ⭐⭐⭐⭐⭐"
We responded:
"JERMAINE, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Bobby Adams
October 7, 2026
5
out of
5
rating by Bobby Adams
"I been with State Farm a little over a year and I wouldn’t change for nothing they are the best I ask for Ms.Charlene every time and she gets the job done so efficiently it’s amazing wouldn’t change for the world and one time she wasn’t in the office I had settled to talk to another person and the lady was amazing as well it’s a wonderful office to be a customer for"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Michelle Benson-Dumas’s team. "
Montrell Faulks
September 23, 2026
5
out of
5
rating by Montrell Faulks
"VERY VERY GREAT SERVICE SMOOTH AND EASY"
We responded:
"Thank you so much for your wonderful feedback of us here at Michelle Benson-Dumas’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Michelle Benson-Dumas’s Insurance Team "
G Matthews
September 9, 2026
5
out of
5
rating by G Matthews
"I have been with State Farm since 1990 or earlier. I have zero complaints, and I never have had any. What I have had is peace of mind for all of these years.
Thank you to Michelle and her team! They are always helpful, knowledgeable, and professional. And, ALWAYS, ALWAYS friendly and personable."
Gerald Laroda
September 3, 2026
5
out of
5
rating by Gerald Laroda
"Excellent customer service"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Cory Citro
September 3, 2026
5
out of
5
rating by Cory Citro
"Great rates highly recommend"
We responded:
"Thank you for your kind review of State Farm Agent Michelle Benson-Dumas’s Team. We appreciate it!"
Ryan Glynn
August 19, 2026
5
out of
5
rating by Ryan Glynn
"I highly recommend Michelle and the team at State Farm!!"
We responded:
"Ryan, thank you for the fantastic review! We’re always here to support you with your insurance needs in Chesapeake. "
James Rogers
August 9, 2026
5
out of
5
rating by James Rogers
"It has been a pleasure and stress free to work with this agency. Thank you for assisting me with my insurance needs."
We responded:
"James, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Chesapeake insurance team! - Your State Farm Agent, Michelle Benson-Dumas "
Travoris Carnes
August 9, 2026
5
out of
5
rating by Travoris Carnes
"I love Michelle and her team. They always take great care of me when I need them."
We responded:
"Thank you so much for the 5-star rating, Travoris! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Michelle Benson-Dumas "
Morgan W
August 7, 2026
5
out of
5
rating by Morgan W
"I had a great experience with State Farm thanks to Charlene! She made the entire process easy, stress-free, and simple to understand. She was patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. Her professionalism and friendly attitude made working with her a pleasure. If you’re looking for excellent customer service, I highly recommend asking for Charlene. She truly goes above and beyond to make sure her customers are taken care of!"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Meghan Bolger
August 5, 2026
5
out of
5
rating by Meghan Bolger
"Super easy to work with, and got me a great rate on my car insurance!"
We responded:
"Meghan, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Michelle Benson-Dumas and Team "
Mekhi Henderson
August 5, 2026
5
out of
5
rating by Mekhi Henderson
"First time renter, she helped me take care of my renters insurance. She answered every question I had with details & made the process easy for a good price."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chesapeake to know you had such a great experience with us. "
Elijah Booth
August 4, 2026
5
out of
5
rating by Elijah Booth
"My agent Ms.Benson is so awesome she always makes services super easy for me. 10/5 stars"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Chesapeake to know you had such a great experience with us. "
Nyce
July 31, 2026
5
out of
5
rating by Nyce
"Got car insurance"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
Karen
July 30, 2026
4
out of
5
rating by Karen
"Great outstanding service. Thank you."
We responded:
"Thank you for taking the time to leave such a kind review of my team - I truly appreciate you sharing your experience with me here in Chesapeake. - Your State Farm Agent, Michelle Benson-Dumas "
Rico Guillory
July 27, 2026
5
out of
5
rating by Rico Guillory
"Charlene was absolutely AMAZING!!! Very professional and patient with my transferring vehicles from Alabama to Virginia. Thank you for your services!!!"
We responded:
"Thank you so much for the 5 stars, Rico! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Shaunda Mann
July 17, 2026
5
out of
5
rating by Shaunda Mann
"I had a grand experience working with ShaDana. I was looking to get new car insurance and was having a hard time. She worked diligently to meet my goals."
We responded:
"We’re thankful for your feedback! Excited to know you had a great customer service from Dana. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Fyahmoon Wishes
July 16, 2026
5
out of
5
rating by Fyahmoon Wishes
"I have been with this company for years. They answer all of my questions. And they explain in a way that makes ot easy for me to understand. They have kindness and a care which is nice when working with any group."
We responded:
"Hi Fyahmoon, thank you for the wonderful review - I truly appreciate your positive feedback. Please don’t hesitate to give my team a call if any concerns arise. - Michelle Benson-Dumas, Your State Farm Agent "